Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

I cant purchase the limited sale offer from the start screen.

I cant purchase the limited sale offer from the start screen.

If have tried it several times, but its always just says "An error occurred while processing your order. Please try again later". Why is that so? Is that a problem on my side, or is this a problem, that more people then me have?

10 Replies

  • @GabbahYT

    There are a few possible reasons why this pops up

    Did you use the payment method before, if not you Bank might blocking the process.

    There might be an error with your Browser, deleting Cookies and clearing Cache or using an different Browser might help.

    You could have made an small misstep and then tried too often and now the system is blocking you for an period of Time, normally 24h hours.

    So if after 24h wait Time the error persists you could call BW and see if they can sort that out with you.

  • @GabbahYT

    So I tried to buy the offer myself with two, for Swtor working payment options, and get the same error might be an more general problem.

     

    I will tick CS on it.

  • Libresca's avatar
    Libresca
    Rising Novice
    8 years ago

    Also having the same problem. It's not a bank issue for me. I get the same issue trying to purchase the United Forces 30 Day Premium Pack. I guess EA doesn't want our money. 

  • Libresca's avatar
    Libresca
    Rising Novice
    8 years ago

    For reference, this has been happening for about 12 hours now, on multiple browsers. I click Buy now and get this:

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello everyone,

    I'm experiencing the same issue!

    I'm F2P and trying to subscribe for the first time with the "United Forces 30-Day Premium Pack". I tried the paypal payment but when it comes to the "receipt" part the "Message not found" pops up.

    So i tried a new payment method by adding 2 different credit cards and it says "Sorry but can't perform transactions". I checked both cards and they work fine for other payments.

    Any advise/help?

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @Narbid

    Looks like you'll need to give us a call. Usually waiting about 24h between attempts does the trick, but in your case you'll need to call in so we can investigate further.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I have a question sorry for storming your thingy but if I purchase  that bundle that up there  for 20 us is it a one time deal like it wont renew every month  basically I'm asking if there an automatic renewal thanks for  help

  • EA_Kat's avatar
    EA_Kat
    Icon for EA Staff rankEA Staff
    8 years ago

    @deadpooliownx it's a one time deal and it will not renew once the 30 days are up. It's basically a 30 day gametimecard with some extra stuff on top :D

    ~Kat.

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