Forum Discussion

Aganovya's avatar
7 years ago
Solved

In Game Mail

Hi! I have got a question about in-game email. I sold some items on GTN on huge prices and I can't check e-mail now, because my computer is broken. 

And my question is: Will these e-mails can be deleted after some time, because I'm afraid of it!

  • Hi @Aganovya ,

    Send an email to support@swtor.com and explain the issue, ask them if they can claim your mails for you. Let them know which characters need it and they should be able to help.

10 Replies

  • Aganovya's avatar
    Aganovya
    7 years ago

    @RealymanLP

    Thx for answer, but I'm not happy, because I can't get to the game, because my computer is broken and I'm afraid these e-mails will be deleted 😢

  • Hey @Aganovya

    I'm sorry to hear that. Do you maybe have a 2nd PC or friend / acquaintance where you can log in to pick up your mails?

  • Aganovya's avatar
    Aganovya
    7 years ago

    @RealymanLP

    The problem is I haven't got 2nd PC and I haven't got friend with SWTOR account, so I don't know what can I do. I'm do sad because I can lose expensive item or huge amount of credits.☹️

  • Hey @Aganovya

    Your friend does not need to have a SWTOR account. He only needs to have the client on the PC. You can download it here.

    Unfortunately, I have no other way to get to your mails in the game.
    I'm sorry.

  • Aganovya's avatar
    Aganovya
    7 years ago

    @RealymanLP

    I think my friends won't want to download the game client, so I have to find other way to get to the game, maybe on other player's client, thx for help, by the way.

  • EA_Chimere's avatar
    EA_Chimere
    Icon for EA Staff rankEA Staff
    7 years ago

    Hi @Aganovya ,

    Send an email to support@swtor.com and explain the issue, ask them if they can claim your mails for you. Let them know which characters need it and they should be able to help.

  • Aganovya's avatar
    Aganovya
    7 years ago

    @EA_Chimere

    Thx for advice, but I don't have an issue. My computer is broken, so I can't log in to game to claim the mails. That's my problem. Do you think the support can help me in this problem too ? 🤔

  • EA_Kat's avatar
    EA_Kat
    Icon for EA Staff rankEA Staff
    7 years ago

    @Aganovya yes, they can. As my colleague wrote you can ask them to claim the mail for you so it wont get deleted automatically. 

     ~Kat

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