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kelynessa's avatar
kelynessa
3 years ago

Launch Loading Screen

After pressing play on the Launcher, the game does open. It shows the "Showdown on Ruhnuk" background with a small spinning blue circle in the bottom right corner. I can hear the character select screen background noises (the ship beeping and humming). Less than 24 hours ago, I played the game on this computer, on this internet connection without issues.

I have already tried ALT+Enter multiple times.

I have already tried installing DirectX.

I have already tried the steps as per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Game-failing-to-launch-on-Clicking-Play/m-p/4809830/highlight/true#M70795

I have already tried completely uninstalling and reinstalling the entire game.

Repair in the launcher is greyed out and cannot be clicked.

Left the game open on the loading screen for 45 minutes, no change.

2 Replies

  • darienkd's avatar
    darienkd
    3 years ago

    I am having exactly the same problem, and the game ran just fine yesterday with no changes on my end. Digging into the logs, I find this:

    2023-02-07T23:30:16.399735 21c INFO Login user: [redacted] shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1999)
2023-02-07T23:30:16.399735 21c INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2025)
2023-02-07T23:30:16.399735 21c INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2046)
2023-02-07T23:30:31.269548 21c INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-02-07T23:30:31.284548 21c INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-02-07T23:30:31.759542 21c INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2023-02-07T23:30:38.525457 21c INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)
2023-02-07T23:30:39.407446 21c INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1462)
2023-02-07T23:30:51.600292 21c DEBUG Constructed with desired state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectionObject:42)
2023-02-07T23:30:51.600292 21c DEBUG [OMEGACONNECT] Starting login: [redacted] : @he3000n01.swtor.com:8995:castlehilltest [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::beginConnection:148)
2023-02-07T23:30:51.756290 21c DEBUG setState changing state to [CS_LOGGING_IN] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2023-02-07T23:31:05.558117 21c INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2023-02-07T23:33:12.643519 21c INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2622)

    This suggests that the client is not getting a response from the server upon attempting to log in.

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