Forum Discussion
Are you able to log in on the website at all and go into your account?
I can not log in the site because the password does not arrive. I want my money back!
@Belgorad wrote:Are you able to log in on the website at all and go into your account?
- Belgorad10 years agoHero (Retired)
@ValeDani1973 wrote:
I can not log in the site because the password does not arrive. I want my money back!
@Belgorad wrote:
Are you able to log in on the website at all and go into your account?
You will need to call customer service to request a refund, EA / BW cannot provide this via the forums.
- Anonymous10 years ago
OK thank you. But I don't want a refund. All I want is the possibility to log in in the game. Any chance to do that? I tried to log in several times but no one time password has arrived. I subscribed for three months. So the only chance to comunicate with the swtor staff is via phone? No email available? Does anyone can help me in some way? I'm very disappointed about this issue.
Ty all for the support.
- Belgorad10 years agoHero (Retired)There is an email available however calling them will honestly be faster. Also for something like this since your not texting the email and you cannot login online if you call them, once you verify your account they should be able to assist.
If you have another email like a gmail or create one I would have them update your email to that or ask if they can provide a one time password directly over the phone. You would need to talk to them to find out.
Once they provide a password or change your email to aa gmail, resend the one time password to that gmail and log into your account online at swtor.com
Once you are logged in, down the swtor security key app for your phone and add it to your account. Once you have that in your account you will never have to use a one time password again since the security key takes the place if it. Then you just use the security key app and your normal login to log into the game.you'll also get 100cc a month for having the security key.
- Anonymous8 years agosame problem for a year!!!
- proxos6668 years agoHero+
If it has been over a year , a quick 5 - 10 minute phone call to CS (Link to numbers) will resolve the issue for you
- Anonymous8 years ago
The irony of this whole thing is that to avoid having to use One Time Password it is recommended to use the Authenticator App on your mobile phone. The problem with setting up the authenticator, you need to use a One Time Password to activate it. Ridiculous.
It's 2018, every website that I need to request a new password from will get me an email within a minute, if not seconds. Also, almost every single website out there uses Two-factor authentication through text messages to your phone; And you receive them within seconds.
Time to get with the times Bioware.
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