Forum Discussion

StarWarsfan86's avatar
StarWarsfan86
Not applicable
7 years ago
Solved

Login failed due to Security Key

Dear EA/Bioware, I have tried multiple times to log into the game Star Wars: The Old Republic. I am unable to do so due to the login not accepting my security key number that I input into the Securi...
  • Belgorad's avatar
    Belgorad
    7 years ago

    @StarWarsfan86 

    You can try to remove and then re-add the same key again per the instructions to see if it resolves the issue.

    Also the physical keys haven't been produced in 5 or 6 years so a possibility is that your physical key battery is dying and is causing it to not sync properly.

    I would try to remove and then re-add the key per the article linked and see if it resolves the issue.  If it doesn't or you cannot add it back,it may be a battery issue and you would need to switch to the app since the physical key battery cannot be replaced.

Featured Places

Node avatar for STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.Latest Activity: 3 hours ago
19,462 Posts