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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

[login] returned to main screen after logging in, not logged in

Hey there

when i log in with my account for SWTOR Vickser i get returned to the http://www.swtor.com/home website and i'm still not logged in

i even made a new account to see if it was an error on my side but it's not

i am unable to contact your international customer support number, and all other support is non existant

is there any way i could get access back to this account ? the email adress hasn't changed and i even recieved the emails to change my password

and since i haven't actually played this game since the first few months since it came out i have no idea which security questions i used (because there are 500000) 

thanks

Nick

8 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Try deleting all your cookies and cache, that usually causes a problem like this. And if it still doesn't work, you can try using another browser (e.g. Internet Explorer instead of Firefox).

    Can you still log in to the game launcher, or did you just try it on the website?

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    the point of the new account was to see if it was a account issue or not

    i used chrome, back when i played SWTOR i used firefox, so that can't be it 

    and logging in with the new account is fine

    downloading the game now, ill see if i can log into that

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    doesn't work

    and yes, back to the homepage

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    in the game launcher 

    "there is a problem with your account, please check your email for instructions"

    then... .no email (at least 15 minutes now)

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    UPDATE!:

    got a error saying my account is suspended and i need to mail : [edit: email address removed] 

    but that email adress does not exist

    great "support" :D

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Who knows what's up with your account if you haven't logged in for three years. 🤨

    When an account is suspended, they will always send an e-mail with an explanation, so if you can go back that far, search in the archives for an e-mail from swtor.com or ea.com. But the swtoraccountdisputes e-mail address should work, did you use that one or another one?

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