Losing audio
HI. While in game the audio keeps cutting out. Created in-game ticket. Their advice was to try ctrl+s twice, didn't work. I can't remember what else they said, but none of it worked. If I'm in dia...
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this is the dxdiag report
Looking through the dxdiag
Not a good sign at the start, not sure why
DxDiag Previously: Crashed in system information (stage 4) & MediaFoundation (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
Motherboard bios is version F5 from August 2016, the latest is version F26G in 2024 check this link (click on Bios to expand)
Shows that F20 Nov 2016 is needed to support your CPU
Your video driver is 14th August 2024 version 560.94
Latest nvidia driver is July 1st 2025 version 576.88 at this link
Oddly enough it doesn't show any hard drives and it should list them, so cant check fee drive space
Other then that it shows crash reports you can view at the end of the dxdiag
Win OS dll crashes with
Razer Synapse Service Process.exe with ntdll.dll
GameManagerService3.exe with KERNELBASE.dll
GalaxyClient Helper.exe with ucrtbase.dll
svchost.exe_DiagTrack with ucrtbase.dll
and non OS
EACefSubProcess.exe with libcef.dll (this is a chromium framework dll)
ucrtbase crashes where common a few years back , the cause was windows 10 was not updated to the latest version
check that all windows updates and optional windows updates are installed, in particular for .net and c++
I would confirm that your motherboard is the one i linked and update the bios, and update the video driver as a starting point
