Missing the Twi Lek race in SWTOR

@Madmike505

Not sure , maybe you didn't have the unlock, Twi'lek pretty sure can be selected as Jedi Consular, Jedi Knight, Smuggler, or Sith Inquisitor initially , once one of these reach level 50 it is unlocked as well.

so even though I spent the 600 cartel coins to unlock them back then because I have no lvl 50 toons I cant use them? even though I was able to then?

@Madmike505

Do you have the unlock purchase detailed in that accounts history ? just in case this is a different account.

If so try an email to support@swtor.com and give them a snapshot of the unlock purchase and see if they can restore it.

I'm not sure. Its been years since I last played where would I check that at?

nvm just found it

email sent now its a waiting game thx for the help

ok so I got an email saying that they couldn't do anything since I wasn't a subscriber. 

turns out I had deleted the character that I had bought the twi lek unlock on and didn't transfer(?) it to another toon. They said that they could restore the character but to do that I need to subscribe.

@Madmike505

That doesn't make a lot of sense unless the unlock wasn't used by the character to unlock the race.

Maybe reply to that email with exactly that , that this response doesnt make sense if the race was unlocked on that legacy/server, given you paid money for it you want the unlock re-instated.

Do you have the unlock listed in your purchase history ?

I do and I sent them a screenshot of it.

this is directly from the email they sent me back

Thank you for contacting us regarding your missing "Unlock: Twi'lek" you have purchased last 2/8/2015. I am very sorry for the inconvenience this has caused you.

Have you claimed the item before under "Unclaimed" when you purchased it?

I can see here that the character you have used to purchase the item was deleted last 3/30/2017. The character name was Gohisheel, a level 12 Sith Warrior. If you did not claim the item yet. That item is still on that character's "Unclaimed" or if you already claimed it (but not consumed), then it is in it's inventory.

However, we can only restore a character for subscribers. I am very sorry that the only way to get that unlock back is to restore the character which will only be possible if you are a subscriber.

If you subscribe in the future, you can contact us again so we can restore your character and recover the item you lost.

Please do not hesitate to contact us again if there is anything further we can help you with.

I have replied that I have claimed and used it and I'm just waiting for an answer

@Madmike505

Lets see how they respond, its an odd one with the unlock not holding on the account.