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GorgestTuff's avatar
4 years ago
Solved

Money gone but not subscribed

I subscribed to SWTOR and got "an error has occurred while trying to process your request. please try again later. {0}". So i tried again later and got the same bug, this is troubling enough but I've noticed in my bank that the money has been taken, yet I'm not subbed, I attempted to buy the 2 months sub for $30usd twice and now I'm out of $60.

I tried looking this issue up and couldn't find anything that matched my problem, I'm wondering what is going to happen from now, I would call support but due to being in australia they open at 1am and close at 10am, not the most functionable times.

  • proxos666's avatar
    proxos666
    4 years ago

    @GorgestTuff 

    Support are refunding the 2 purchases when they close in the system, so they will process back will just take a few days

    to fix the account you need to do the below, once done purchasing will work as intended

    You need to reset the password on the linked EA account that account has the persona dragonblade1211 (not GorgesTuff that your posting on now) that EA account uses the same email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

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