New Game Launcher is now live

Hello everyone, 

Update from the team. 

We have been looking at the issues that players have reported. After researching and replicating these issues locally, we have the following suggestions/fixes for players:

Nothing happens when you click on play or the play button is grayed out:

• This usually means that an external application (like an antivirus) is stopping the launcher from running the SWTOR game client. This launcher was a big upgrade and sometimes antiviruses see these differences on game executables and block them. Most antiviruses offer “exclusions” or “exceptions” that you can add to whitelist applications. Usually, these options are found on settings.
• Once you go to your antivirus settings, add the exception/exclusion and make sure you add your SWTOR install directory to this list. This will make sure that you can run the game client without an external application stopping it.
• The usual install directory is on C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic
• If this doesn’t work, then a full uninstall and a reinstall will be needed.

Launcher upgrade fails and crashes:

• We have seen issues with some BitRaider installations. If you still have a BitRaider folder in your install location, delete it and relaunch the launcher.
• The usual install directory is on C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\BitRaider
• If after deleting your BitRaider folder you can’t restart the launcher, you can repair it by downloading the latest installer from our website and try again.
• If this doesn’t work, then a full uninstall and a reinstall will be needed.

Log in screen spins after trying to log in:

• This is a very similar issue to #1 as there are some files of the launcher that can’t be called because they are being blocked by an external source. Make sure that you whitelist the installation directory on exclusions/exceptions of your antivirus but also, that you add the swtorlaunch.dll file as well. 
• This file is located inside your installation folder, C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtorlaunch.dll
• If this doesn’t work, then a full uninstall and a reinstall will be needed. Note: you can also save your app data before a full uninstall. It is typically on C:\Users\username\AppData\Local\SWTOR\swtor\settings

Launcher freezes, crashes or shows a white screen: 

• It may mean that your computer crashed during the upgrade. You can repair it by downloading the latest installer from our website and try again.
• If this doesn’t work, then a full uninstall and a reinstall will be needed. 

Launch error: Code 964:

• This is an Operating System error, so chances are that your computer crashed during upgrade. You need to repair your launcher installation by downloading the latest installer from our website and try again.
• If this doesn’t work, then a full uninstall and a reinstall will be needed.

Launch error: Code 961

• This is a timeout error and that usually means that there may be connection issues. Close the launcher and try again. You may need to repair your launcher installation by downloading the latest installer from our website and running the launcher again.
• If this doesn’t work, then a full uninstall and a reinstall will be needed.

Important note: In the event you must perform a re-install, you can save your app data before a full uninstall. It is typically on C:\Users\username\AppData\Local\SWTOR\swtor\settings to be later restored in that same location after reinstalling the game.

If none of the above works for you, please let us know as your scenario could be a unique situation and we will work together on troubleshooting further. 

Thank you