No login to E Hawk
Since yesterday 1 of 2 accounts have been unable to log into Eben Hawk. We've contacted customer support who indicated they knew of the issue and try back in 10-15 min. It's been almost 24 hours and ...
Forum Discussion
On the 1 account that can't login, what is happening when you login? Is it all characters on the account or some? I've done a search and cannot find any threads on the main site about a server issue in general so I'm wondering if it's account related.
What specifically did Customer Service say was the issue? I find it odd that if it is an issue why aren't there a larger voice on the forum about the server. Are both accounts on the same computer? If not what anti-virus are you using on the one that is having the issue?
We tried two different computers that are known good with one account. My partners account is locked out of Hawk. We know it's localized to that account and server.
Are they getting an error when they try to log in? How far are they getting the server select screen, character screen, just the launcher? How is it locked out? Can you attach a screenshot of what they are seeing?
Auto login pops up this message right away. Account can access other servers no problem. Of course EH is the main in which we play together.
This has been going on almost 24 hours now.
Where any of the characters on that server recently logged out in a Guild Ship ?
