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Support said it shows asdeclined by the bank , and due to the number of attempts the system has locked you out
in cases like this best to wait a full 24 hrs before trying again, would also remove and re-add the card details to be sure is all ok, and if need check with the bank
Thanks a lot, the phone support resolved it, he did what we tried to do: I did change how you said but it seems that Swtor used an Ea account that created itself, not the ones that officially appear on everything... for example on here where we write (ea help/ answers ea . com) I have set an email gmail new when you advised me, and on ''my account .ea.com'' is the old yahoo email (as per your steps and it was yahoo anyway) but it seems neighter of those 2 side of the accounts are the one Swtor uses, it uses another account idk that was inactive. The support guy reactivated it for me, I still don't know how to access that account for this to not happen in the future, if it wasn't so confusing between Ea links accounts I would of done it alone or it would have worked when we tried it Proxos, what I am saying when I will login (from time to time to keep it active) with the email he set, won't it conflict with the account on "answers. ea.c om" beacuse it's the same new set gmail I set in the first place with you? It's so damn confunsing just because of that, it's a first. Anyway thank you very much, for now it's resolved.
- 2 years ago
Hello there @NymphAdina I want to ask you about the call. Did they charge you a lot and how much time did you spent talking ?
- 2 years ago
Hey Leo I saw your message just now, that was one of my fears too about the end-month bill if I call outside my country, but it seems this month the bill is normal which means it used up some of my international minutes in my phone plan is either that or i get the surprise next month in the bill since it's offset by only days. I think the call lasted 17 minutes, it would of gone quicker if my spelling of input data went smoother, and since I had them on the call also asked them other small questions about the game so maybe that's why it lasted so, also had to make sure they understand me 'cause writing English is 1, speaking to people (never fond of that foreigners or not) is another. I just hope I won't have this problem in the future again though.
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Cant access my SWTOR acc
Solved4 days ago