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Anonymous's avatar
Anonymous
10 years ago
Approved

Not receiving One time password

Hello

Yesterday i subscribed, everything was ok to this morning -.- now when i want to play swtor it wants from me one time password but i dont get any on my email........ whats wrong with you ea? You are doing this on purpose or what ? AND I WILL NOT CALL THE CUSTOMER SERVICE.

9 Replies

  • @Ufowokszs

    there can be a myriad of reasons

    your options are wait and see if it comes good , or call CS , use skype for free call if you have it

    See here

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Every email from ea arrived but not this one with one time password -.- before subscription i never had this "one time password" thing. Probably they wont give me back these days ehhhh.

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @Ufowokszs

    I have heard of them crediting lost days so it is possible to get them back, no harm in asking

    To avoid the OTP setup a security key , use Winauth detailed here if need on the PC played on

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    @proxos666

    yea but atm i cant do this cause of this. I cant even submit a ticket because its only able to do this in game-.- how stupid it is

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @Ufowokszs

    yes meant after your around this current OTP issue, attaching a key also gives an extra 100CC a month as well

    Using skype/phone is the best and quickest solution to get this sorted, if you don't want to wait 24 hours to see if it sorts on its own.

    You could email support@swtor.com to submit a ticket as well, but they will say to phone as anything account related like this is phone only for security reasons.

  • I'm having that problem too... C'mon been waiting 50h+ to play and now I can't play DDD: pls

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    when you change your email via EA the email is changed on Swtor aswel, if you're not getting an email, try changing your EA email and try again.

    I had this issue myself, managed to get back on my account this way.

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