Old transfer, legacy and Influence gone
So I was in beta and a lauch pre order memeber and played SWTOR for many months years ago, I reached level 50 with my Bounty Hunter and played happily before leaving the game for a couple years, I ca...
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All I can suggest is try again with a ticket maybe try requesting a character restore if one exists for that character to prior to it losing everything.
This isn't something that is very common at least over the last few years, I got to see most issues that cropped up on the old CS forum.
Wish I could offer more to assist but that is the only chance you have.
I think it was more of an issue a while back when the servers merged
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