Forum Discussion

azamba89's avatar
7 years ago

One time password never arrives!

So, I got a new cellphone, and as such I had to reinstall the security key app. Problem is, now I can't get a security key since it is asking me for the serial number and I can't access my account since it is asking for a security key.

And yes, I did ALL the steps required, went to "Lost your security key" and I did try to get an e-mail with a One time password to access the account, but the e-mail NEVER arrives. I tried a hundred times already. And yes, I did cleaned out old One time password e-mails and yes I did put bioware email as a safe sender etc. Still nothing.

Anyway, what should I do now? I really don't want to call support because my country doesn't even have a support number I can call to. It would suck If I had to spend good amount of money to call another country just to try to solve a problem that should be pretty simple to resolve at my end.

3 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @azamba89

    All methods to remove the security key are either to call into customer service or receiving the OTP email from using the Lost your security key step.  There are no other ways unfortunately.  I assume you followed all steps in this guide here based on what you specified including spam / junk folder as well.  If you're using Gmail, you can use either googlemail.com or gmail.com as the same address, or you can add/remove dots: https://support.google.com/mail/answer/7436150?hl=en

  • "All of our lines are currently closed..."

    That's what they say when I tried to call support.

    I'll try again later.

    But, otherwise, that's it, no more swtor to me it seems.

    Thank you for your help anyways man.

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @azamba89

    Phone lines down mean you are calling outside of their operating hours.  Below are their hours of operation:

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

    [CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

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