one time password not being received
hi i'm having problems with a one time password to my email account which i have been trying since last night i had to make this account to be able to talk to someone about it im getting really stre...
Forum Discussion
Have the same problem, 2 account that I am returning on.
My login is correct as I can login and ply the game, but cant get to myaccount to subscribe.
I know the email and the accounts are correct as I had an email saying Dear xxxx and Dear yyyy for my 2 accounts saying come back and play the new content, so I know which account and which email but on both accounts neither get any OTP email, so i cant subscribe which means i cant get the new content either.. ☹️
I am having problems with PW- it sent me a one time PW that only has 7 letters, i can log on with it, but when i go to change PW its want the exsiting PW the new temp PW that has 7 letters - but when i try to change with the new temp PW its telling me its invaled not enough letters, so i cant change my PW if I log out it tells me my PW in invalid. what? PLZ?
The OTP is not a password on the account that is an additional layer of security on top of the password on the account
I needed to reset PW (dont have the old one) The 7 letter temp PW they sent got me logged in- when i tryed to change PW iots not letting me, must be a 7 letter PW,If i had my old PW I would not need to reset it, i dont get why they did it this way but i guess i cant get loggen in.
i will flag to check any issues tomorrow with support
the otp though is a one time password are you sure another is not being sent for the reset
They offer this from the otp guide
The OTP I received is incorrect.
- Delete all previous OTP emails from SWTOR, then request a new one. Make sure you're entering the OTP within 15 minutes of it being requested.
- If the OTP emails are taking longer than 15 minutes to arrive, you will need to call our Account & Billing team who will be able to get you logged in.
- Delete all previous OTP emails from SWTOR, then request a new one. Make sure you're entering the OTP within 15 minutes of it being requested.
