Forum Discussion

Moghzu's avatar
Moghzu
7 years ago

One Time Password

I decided to start playing SWTOR again because of the new content BUT I cannot do so because I changed my phone and need an OTP to reauthenticate. Needless to say I am not receiving the OTP.  Actu...
Moghzu's avatar
Moghzu
7 years ago

@RealymanLPYes I did. What is funny is that I am not even getting e-mails to check display name and/or reset passwords. Seems like they forgot about my account!

To be frank I think it is a bit disappointing that there is no real contact us option.

Thanks for that link though.

EA_Kipling's avatar
EA_Kipling
Icon for EA QV Team rankEA QV Team
7 years ago

@Moghzu In that case calling in to our account and billing team should get you logged in again, once they verify your account, they can update your details and provide the OTP for you.

  • Moghzu's avatar
    Moghzu
    7 years ago

    @EA_KiplingCan you please tell me what I would need to have at hand to verify my account? I'm asking since I will be calling from overseas and having everything at hand will reduce costs.

    • EA_Kipling's avatar
      EA_Kipling
      Icon for EA QV Team rankEA QV Team
      7 years ago

      @Moghzu Smart thinking. They'll likely send you a verification email which will arrive from customerexperience-noreply@ea.com and all you'll need to do is read out a code/number from that email. So if you have your email inbox loaded up already, that should be enough.

Featured Places

Node avatar for STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.Latest Activity: 5 hours ago
19,396 Posts

Recent Discussions