One Time Password
I decided to start playing SWTOR again because of the new content BUT I cannot do so because I changed my phone and need an OTP to reauthenticate. Needless to say I am not receiving the OTP. Actu...
Forum Discussion
EA_Kipling
EA QV Team
EA QV Team
@EA_KiplingCan you please tell me what I would need to have at hand to verify my account? I'm asking since I will be calling from overseas and having everything at hand will reduce costs.
- EA_Kipling
@Moghzu Smart thinking. They'll likely send you a verification email which will arrive from customerexperience-noreply@ea.com and all you'll need to do is read out a code/number from that email. So if you have your email inbox loaded up already, that should be enough.
@EA_Kiplingthank you 🙂
@RealymanLP @EA_Kipling Thanks to both of you for the help. I called EA and the issue has been solved in a matter of minutes when support removed my security key. The funny thing though is that I could not receive the OTP to set up my new key. So I changed the email (luckily I did not need an OTP for that!) I use to login from that of my ISP to that of Gmail. Still no OTP. Then I changed it again to my work email and I started receiving them.
Is there some known issue with this or any where I could tell SWTOR as this could result in a loss of new players?
I have seen issues if the email address has already been associated with an EA account previously
Gmail is great in the fact that you@gmail.com and you@googlemail.com while viewed as different are the same email address.
If you want to switch to your gmail then try you@googlemail.com firstup
this is mentioned in the guide too
- Try entering a different email address. If you're using Gmail, you can use either googlemail.com or gmail.com as the same address, or you can add/remove dots:https://support.google.com/mail/answer/7436150?hl=en
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