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Moonlight_Shad0's avatar
8 years ago

Problem to buy a subscribtion

Hello!

Need help !! I can not get a subscription because the virtual kiwi card has expired and the subscription has not been available since July of this year. I updated the map and can not buy !! My country is Russia, but when I try to subscribe, they send me to the basic information tab that the IP does not correspond to the US or something like that. Writes here that "

The country associated with this account does not match the country association with your IP Address, US. In order to make purchases, these need to match.".
 
Help me fix it!!!

5 Replies

  • @Moonlight_Shad0w

    If I understood this correctly, your SWTOR account is sent to RU, you're in Russia, and you're still receiving that IP Address error? Is your payment method also originating from Russia?

    You probably need to give us a call so we can investigate. Account & Billing handles sensitive information, so it can only be done over the phone.

  • I do not know where this problem came from, since it has always been so for about 3 years. Can you give the correct number to call? (for Russia there is such an +7-city code / country-number)

  • Or can I call the Russian representative office of the EA by phone +7 (495) 642 73 97? And yes, I always paid at Russian prices.

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @Moonlight_Shad0w If you're calling from Russia, I'd recommend calling the UK number (+44 203 0141 826) via Skype or another VoIP service to make it cheaper, but the number will work on landlines and mobiles too.

  • I can not contact the UK office via Skype, because this * winnow does not let me pop an account and / or choose a * tariff. I do not know how to fool this stuff, because this * keeps bringing me back to the login page on the site !!! * skype !!!!! Help me somehow in another way !!!! Besides, I deleted all the payment cards on the SVTOR website, left the Russian address and I can drive in the card data for payment, but, *, removes some * only 60 rubles instead of 299. What the * is going on?!?!?

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