If your a subscriber you will need to submit an in-game ticket to have the item granted to you. This is not something they can fix via the forum. If your not a subscriber you can try contacting customer service to see if they can assist you. You can email support @swtor.com, not sure if that email still works but that was the email before or for a faster response call customer service at the following:
For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™
[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
More information using Skype can be found here:
http://www.swtor.com/support/helpcenter/5200