All Subscription issue threads are now being merged into this thread for CS review/actioning when available.
SWTOR CS can also be reached by phone (numbers at this link)
Guys, Help me! I just subscribed to Star Wars the Old Republic (I already did it some times but never by billet online by aplic), the money where delivered but im waiting more than 24 hours and my subscription didnt started, i cant ask help in the forums of the game because im only preferred player now. I would thank if anyone could help me. My account is jackGaryen and i play for quite a long time now.
Yours subscriptions are sorted now, if your logged in, log out and back in again
Hello again,
I've called German support and they asked to call my local support number. But local one is not working - no operators are available 24\7 like no one is working there (tried several times during last 3 days)
Regarding stuck transaction - probably will be solved by bank, but there is still an error when I am trying to purchase it once again (recurring one):
An error has occurred while trying to process your request. Please, try again later. {0}
I actually found one interesting thing. If I am trying to buy subscription from the main page(not from account details screen) it auto-suggest me to pay via my old credit card, which I removed from everywhere like a year ago. Maybe somewhere in a system it tries to withdraw money from the old card instead of the new one? Is it possible somehow to let them know so they will be able to check that?
It could be drawing the old card from the linked EA/Origin account if you have already removed on swtor com
@proxos666 I spoke today with EA global support once again regarding this. They said that EA account and SWTOR are independent. Nothing should be inherited
Is it possible to "unlink" them if it is a reason?
