Re: Forgot password, lost security key...
if you do not know both the password on the account and don't have the security key, you will need to call swtor support when the lines are open to remove the key manually to allow you to reset the password on the account
see numbers and hours in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
