Re: Help i cannot get past the splash screen

I have done so and all it did was make the bar at the bottom of the screen visible. it is still doing what it was prior just now with the taskbar at the bottom so i can easily switch off from it without pressing the windows key

@DarthKronos98 

can you paste the contents of the client_setting file here

[Renderer]
AntiAliasingLevel = 3
AtlasQuality = 0
Buckets = 4
CodeVersionChanged = true
EnableSSAO = true
Fullscreen = false
D3DFullScreen = false
RefreshRate = 60
GraphicsDeviceId = 22162
GraphicsQuality = 4
Height = 1080
InfoGraphicsVendor = INTEL_GPU
InfoGraphicsVideoMemoryMB = 8098
LastCodeVersionRun = 4
MeshLODQuality = 1
NativeHeight = 1080
NativeWidth = 1920
NewBucket = 4
ShadowMapNumCascades = 6
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 1920

here is the Client setting file. the native height and width do match my with my monitor resolution

@DarthKronos98 

ok there is a possibility your intel video card can not go over medium gfx 

Can you make the following changes 

GraphicsQuality = 1

and add

TextureQuality = 1 

Save and see if any change 

Unfortunately that has done nothing. if anything changed i have not been able to notice

@DarthKronos98 

can you post a dxdiag so can see the system setup properly https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799

Here is the Dxdiag File

also apologies i posted the file twice

@DarthKronos98 

can you update the intel iris video driver it is from 2022 and the Intel(R) Arc(TM) A550M Graphics also 2022

Try using https://www.intel.com/content/www/us/en/support/detect.html