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Re: How to get a refund on a game I can't play?

Yes I bought the STAR WARS: The Old Republic - Knights of the Eternal Throne - Origin Eternal Empire Pack, on origin but it doesn't show up in my games. I have already installed Swtor and played it but it doesn't show up as an origin game, when I add it as an origin game I can't see any expansions for it (because it's a non-origin game) My problem is I cant refund the expansion I bought on origin (Eternal Throne).

So, the grantee states that within 24 hours of LAUNCHING the game you can get a refund. But I can't launch the game/expansion. You see my problem here? So how do I get a refund is the question?

Thanks

4 Replies

proxos666
Hero+
8 years ago
@Just-T-Swizzle

The STAR WARS: The Old Republic - Knights of the Eternal Throne - Origin Eternal Empire Pack is a 60 day game time code delivered via email to be applied at http://www.swtor.com/redeem-code

If you have not received the email it is likely due to the payment has not finished processing, and this can be checked on your EA account.

So i guess the first thing to determine is has the payment finished ?
proxos666
Hero+
8 years ago
@Just-T-Swizzle

To answer your question though you will need to raise a ticket with a game advisor see this link you will need to select "origin" as the game .

However a refund cannot be processed until the payment has completed but the issue will be is that once the payment completes a code is emailed to you, and they cannot cancel this code per sey, but that is up to the advisor on how to proceed if you do want a refund.
Just-T-Swizzle
8 years ago
@proxos666
The payment was completed days ago

I have gotten no email as of yet. When/if I get the email how would I go about getting a refund for a redeemable code? Is that possible?
Thanks
proxos666
Hero+
8 years ago
@Just-T-Swizzle

You will need to raise these questions with the EA Game advisor.