Mate, i was having the same problem, so i sent an email, and did what was requested, reset the password, sent the screenshots, but this is the response:
I'm sorry your Steam Subscription Purchase didn't go through, it's very frustrating when you don't get what you pay for. Please don't worry, we can fix this for you. The Proof of Purchase screenshots that you had sent in are valid, however, after investigating into your account, I have found that there is a problem with the EA account that is linked to your Star Wars account which caused this to take place - and that needs to be taken care of before we can add the game time to your account. Since this pertains to your account security, our privacy policies don't allow us to handle sensitive data over email. You would need to contact our phone support. I have appended the phone numbers for our voice support,
I can't call for i have a hearing problem, could you give a hand?
swtor account displayname ? can check if it can be resolved without calling
you can have someone call on your behalf providing you are there to provide responses to prove as the account owner
@proxos666Aarowwn, and sadly i can't, i live alone currently.
have flagged to check the account , response will be in about 8 hrs when swtor support are online for the day
as to calling i am aware alot of deaf people use text to speech programs when calling
To fix the account issue for future purchases, You can try to reset the password on the linked EA account "etwinol5q" that account has been disabled (so it is not the EA account your posting on now)
The linked ea account uses a different email to swtor and is also a hotmail email and had to of been used on the swtor account previously
use this link (insert the correct hotmail email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing
Would love to, but that email has been erased, and outlook wont allow me to remake with the same adress
try contacting EA likely Tuesday in regards to the ea account persona etwinol5q
use the following link once you are logged into help.ea.com https://help.ea.com/help-contact-us/?product=ea-account&platform=&topic=login-ea-account&category=manage-my-account&subCategory=cant-log-in and see if you can chat to someone to recover that ea account
Give them the persona etwinol5q and you should know what the hotmail email address was on the account and see if they can update the email for you
Having the same issue as well.
SWTOR account name : DB_Larsson
I've already emailed swtor support team and sent the 3 screenshots of my steam account.
Strange I'm experiencing this issue when I used to subscribe via Steam for a while in the past without issue.
Same here.... I've submitted the ticket 3 times and they just close them with "Fixed" or "Duplicate". Screenshots were included. Still not working and my account still shows inactive on swtor.com.
I also reset my password and have the option to buy the sub on swtor.com.(In the future this is where I will sub and not through steam) But since Steam wont refund the sub and I grabbed the 90 day one, I want those 90 days lol.
SWTOR Account Name: MasaCrump
need to wait for swtor support, ea will close a ticket automatically as it is now up to swtor support, submitting more can make you reset in the queue
flagged to check the account for issues and they have your screenshots , response will be in about 9 -10 hrs when support are online for the day
edit: gather the screenshots are as per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thanks proxos666 you rock!!! Thanks for the explanation, I was under the impression EA Help supported SWTOR so thanks for that. I'll just wait, figure they are not back in until Tuesday anyways. If I don't see anything by say Wednesday I'll call in. I followed your instructions to a T so I imagine its just that they are out for the holidays.
Thanks again!
you will need to call swtor support when the lines are open to fix the account issue
glad to hear gametime has been added, if not done so yet you will need to cancel the swtor subscription in your steam account , it can be repurchased when this gametime ends
that number is the UK English number and opens in about 3 1/2 hrs time from this post
yes , the UK line and US lines are one and the same English line , the others are french and german lines
