Re: SWTOR causing display driver to crash and then blue screen

there's quite a bit going on in the reliability panel but it doesn't detect solutions. it just says the graphics driver isn't properly installed but the AMD catalyst control center tells me everything is fine? There are no problem reports for swtor for some reason.

@cystemic

If you double click on the video hardware listings it should provide more details ? (not the check for solution link)

while we are there what is the details of the unsuccessful driver install ? may as well look at that as well

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@cystemic wrote:

there's quite a bit going on in the reliability panel but it doesn't detect solutions. it just says the graphics driver isn't properly installed but the AMD catalyst control center tells me everything is fine? There are no problem reports for swtor for some reason.

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@cystemic

Given it is saying the driver isnt installed properly 

try using DDU - Link  and then a clean install of the driver again , if that doesn't solve it use DDU to remove and try an older driver version 

DDU returns the system to vanilla install for the video driver and removes any trace of existing driver in case there is something corrupted

i've used the DDU twice now and every time AMD says everything installed fine. but when i boot up the game I get the same thing. i dont have a vanilla driver to use with graphics card so all I can do is download it off the website but the same thing keeps happening T.T

@cystemic

Install this directx redist - Link

in the client_setting file you copied earlier make the following changes to start with

D3DFullScreen = false

EnableSSAO = false

@cystemic

Also try this driver version as a test for a different driver version - Link 

yeah i've already installed the directx redist but i did it again, why not. changed the client settings but the same thing happened again. ill try ddu and reinstall with the driver you linked.

@cystemic

Try this video driver - Link  just to be certain

Is there any update for the BIOS ?

it's stuck at 0% installation progress. bios are up to date

Even after using DDU ? 

Try this link  you can find other version if that doesnt work at this link if need

@cystemic

There is no active intel video card listed in the dxdiag 

but it appears this is actually a crossfire system ? as I can see 2 listings for AMD Radeon HD 7900 Series , at this point it is worth breaking crossfire and go back to a single card.

It's a single card, there's no crossfire installed. just the one 7990 plugged in. 

@cystemic

Just to confirm your currently using 16.12.1 ? http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=16.12.1

move to 17.4.4 http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=17.4.4  this was the last non optional driver available for Win 7

My understanding the 7990 is actually a dual card you should be able to go into the AMD control center and disable crossfire to drop back to single GPU.

The Blue screen appearing is in the video driver it may mean there is an issue with the card or the driver but all these drivers cant be bad.

@cystemic

Worst case Disable crossfire this for the swtor profile in crimson control center only

Is this BSOD still only occurring under swtor ?

@cystemic

Have a read of this thread regarding crossfire under the 7990 and experiencing major issues except in this case was battlefront, and how you can retain the old control center and still update the driver.

worth a shot if all else fails 

well the discourse isnt helpful. i cant find the 15.7.1 drivers he installed to bypass the crossfire garbage. the graphics card itself seems to be working fine for everything except swtor. i don't know. there doesn't seem to be a solution and i dont want to buy another graphics card just to find out it was a driver issue all along. 

@cystemic

I will have a look , my thinking is for some reason this may be a crossfire issue with swtor if eevrything else is working ok.

@cystemic

Can get 15.7.1 here

the 15.7.1 updates lasted longer than any of the others. i managed to actually load up my ship but then the driver crashed again. the good news is that it just threw me a not responding for the game and didnt bsod or black screen me. and i cant seem to find the option to turn off the crossfire anywhere >.>

@cystemic

I believe it needs to be done in the game profile in and AMD Control Center, have a look in the profile for swtor

its pretty barren here, theres no profile or mentions of crossfire. i might as well update the software to 16.2.

@cystemic

Need to find a way to disable crossfire for swtor only or globally to test this actually is the cause