Forum Discussion

Anonymous

Re: SW:TOR Security Key (how to remove w/o having an active one)

Thank you for the answer, unfortunately that is the case with the link:

a) on the web site there is no longer a link "Lost your security Key?"
b) the link is still persistent in SWTOR launcher, however it leads to an old page, which in it's turn tells that support section is now moved to EA platform thus not providing me with a solution

I do hate when large companies move stuff and forget to double check if everything was moved. :C

4 Replies

proxos666
Hero+
9 years ago
@threehearted

Forget the launcher it is not used to remove the security key , the link still exists for me currently when i go via www.swtor.com to remove my key, but I have the new key app.

unfortunately it means your key can only be removed via phoning CS currently if the link is not showing, from there you should be able to use the website to remove in the future once a new key is added.

It is likely a legacy from the old digipass app to when they changed to comply with the RFC 6238 which is the standard TOTP hence why the swtor app doesnt need to be used now.

to contact CS see db woodynz post here with a link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc
lFarCrZl
9 years ago
"Lost your security Key?" does not appear for me. Customer support number for my country (Singapore) does not even work. Correct password but cannot login due to no security key. I was previously a sub hence i was able to set it up.

Any ideas on how to proceed?
proxos666
Hero+
9 years ago
@lFarCrZl

Contacting by skype is best as detailed below and that is the US CS

The number is listed for singapore is the UK number

So depending on what your IDD code out is

00X (00X is replaced with your IDD code) country code is 44 and number is [removed by CM]

Now that number is normally available from 15.00 GMT - 3.00 GMT however given it is New Years Day they may be closed
lFarCrZl
9 years ago
Thanks! I just found out the US line on skype is free, will try again when the line's open.