Re: SWTOR Security Key

thanks a lot... :eahigh_file:

Every time i`m logging i have text "Login Failed", but password and login are correct. So i can`t remove my security key by this way.

@AgencyZeroRus

Try it in the Launcher or clear cache/ cookies 

Is this option no longer on the account screen 

I lost my security key in a house fire..

Hi @FatalKain

Use the steps below if: 

• You lost your Physical Security Key
• Your Security Key stopped working for some reason
• You've lost or upgraded the mobile device you had your Security Key installed on

To remove your Security Key from your account:

Go to www.swtor.com and click on Log in.

Enter your display name and your password, leave the Security Key code box blank, and click on Log in.

We’ll ask for your Security Key Code. Under the Security Key code box, click on Lost your Security Key?

Instructions will appear on how to remove your Security Key. After reading them, click Send One-Time Password.

We'll send a One-Time Password to your SW:TOR account’s registered email address.

• If you do not see the email in your inbox after a few minutes, check your spam/junk folders.

Enter the One-Time Password exactly as it appears in your mail into the box on swtor.com and clickContinue.

Click Remove my SecurityKey to confirm you want to remove the key from your account.

You’ll see a confirmation message on-screen.

You will no longer need to use your Security Key to log into the game and website, but you may be asked to enter One-Time passwords when logging in.

(Source)

Okay, there should be a link to remove the security key. But i do not have that link.

(screenshot attached).

What should i do?

You'll need to contact the support team in this case @FlameInDeepress. 

If you need help with your account, encounter an error while making a payment, or are unable to log in to the game, please contact the Star Wars: The Old Republic Customer Service team by phone.

Contact our team by calling the numbers listed below:

• For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

  [CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

@EA_Zoe

Can You make a Extra post from that above an link that in the Common Issue Thread.

Hi @Ahrngrim,

This information is already available in [INFO] Getting Help as well as the "Contact us on EA Help" block on the side of the forum so it may be a bit redundant if I add another sticky.

Moin @EA_Zoe,

Thanks for the answer,  didn't saw that on the page.

No worries! 🙂