Forum Discussion

Re: SWTOR Validate Email Issue

Yeah, I can't login to my swtor account. That's the issue. It gives me the Validate Error after I enter the One Time Password.

The validation email doesn't work when I receive it either. So I can't change my email for it, because I can't even get access to it.

Not that it even works anyway, I've never been able to change my account email on swtor.com since the very beginning, a few years back. My account should already be verified, because I've been a subscriber for a long time as well, my email was already validated.

It has to be a problem on their side of things, because I've been playing for a long time, and never had to validate my email past the very first time I did it.

2 Replies

Belgorad
Hero (Retired)
7 years ago
@Rateriak

Verifying your account occus periodically such as if your IP address changes or you clear cookies and cache. UnfirUnfortun if it's not verifying and you are unale to change the email on your swtor.com account, verify that the email for your EA account is not the same email your validation email is going to for swtor.com.

If your EA email is the same for swtor.com, change that email on your EA account to a new email you've never used before on EA and it may change your swtor email since it could possibly be linked.

If that doesn't work and when you resend the validation email it still goes to your old email address then the only other option would be to call customer service and haeh them manually chnagc the email your account is associated to.

This would be the only other way unfortunately to change your email address. Their contact info and hours of operation are found here.

If cost is an issue you can use a VoIP program like Skype, set the country to the language of the support you want to call, and call the country's number from the list on the above link.
EA_Kipling
EA QV Team
7 years ago
@Rateriak I'd recommend you give us a quick call. I checked your account and I suspect it might not be as simple as a validation link.