Re: unconfirmed purchase
Thank you so much! I really appreciate it
Forum Discussion
11 Replies
Support can see one failed, the other paysafe one is still open in their system, that needs to say close
they said it appears paysafe are having a delay to be around 2 days (that is based on what they can see on their side)if that purchase changes state to close and you still dont have your game time let me know
I will notify you if anything changes to the open state, thank you again for the help
I don't have a problem with waiting one or two days as long as I know there's no problem
- @proxos666 Hey, just to let you know it's still unchanged, it says open and there in no play time in the account, from my paysafe it says the payment went through, do I need to give it more time? Today it's the third day
- @proxos666 hi again, just letting you know its still on open status,
is there something that i can do to at least get a refund and buy time through amazon? most people told me that way is the most efficient,
from paysafe nothing has changed, the money went through when i did the transaction on the 16th, thank you again for helping me with this Support apparently cannot refund paysafe , they do however expect this transaction to likely fail at some point given the duration already , which would mean it would auto refund between merchants on failure.
if it actually does close in the system and you do not get any game time let me know and can arrange for the time to be added to your account
- @proxos666 thank you so much,
i will let you know if something changes - @proxos666 Hi again, just to let you know the status of the transaction became closed but there is no time in my account as sub, it still says preferred status
- @proxos666 yes everything is working properly! thank you again and sorry for all the trouble
