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ok its flagged with swtor support, response will be in about 4 hrs when support are online for the day
- 3 years ago
Yup, thank you so much
- 3 years ago@proxos666 Has support taken any action,
- proxos6663 years agoHero+
Support have your screenshots but cant add the gametime until the below is done
To fix the account You need to reset the password on the linked EA account persona abclc7988bgf7b that has been disabled, that account uses a hot.ee email address
use the following link (insert the hot.ee email address) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
let me know when done and i can recheck
- 3 years ago@proxos666 I do not have access to that email account, so i can't reset the password
- 3 years ago@proxos666 That hot.ee account is actually deleted, so i don't have access to it.
- proxos6663 years agoHero+
You are best to call swtor support when the lines are open, they can update the email on the ea account to an email you do have access too.
otherwise you can try an open a ticket at help.ea.com for unable to login on the ea app for example
just remember the ea account has the persona abclc7988bgf7b and the account used that hot.ee email, you may be able to update that way, but calling swtor is likley best to be honest
- 3 years ago@proxos666 I can't make a ticket. it just wont let me create one. And i can't call them too because their services are unavailable.
- 3 years ago@proxos666 Yes i am them both
- 3 years ago@proxos666 I am also logged in but as i do all the things and i can't find the ticket thingy
- 3 years ago@proxos666 Could it be possible that if i send my proof of purchasing the SWTOR subscription thru steam, then they could MANUALLY add gametime to my SWTOR account???
- proxos6663 years agoHero+
not even swtor support can add gametime when an account is disabled, otherwise they would of added already
- 3 years ago@proxos666 Do i need to add an attachement or no
- 3 years ago@proxos666 Okay that actually helped pretty much, thanks
- 3 years ago@proxos666 The assistant is asking me for the information about the deleted email but i don't have those...
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