Refund for subscription
Purchased 180 day subscription from Steam and it hasn't applied. Contacted support but they wait 2-3 days between every reply so its taking ages to sort this out. At this point I don't want to play a...
Forum Discussion
fraid not , steam are a 3rd party vendor and your transaction was with steam not swtor , this is also why support need the proof of purchase to add the game time.
as long as you have provided the required proof then it shouldnt be difficult to get sorted, it is when they need more information that it takes more time
3 - 4 days is the current ticket response time though
edit - screenshots need to be per the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
I have provided both screenshots needed as proof of purchase twice. Every single time I get a reply I have to wait another 2-3 days for a reply which is stupid.
I'll have to find a way to get a refund through Steam.
what is the swtor username ?
also If your concerned about the wait time on emails you can call swtor support when the liens are open to reduce the wait time
Vasari
I cannot call support, I work during the hours support is open. I explained this to the support staff when they emailed me.
