[RUS] Подписка через Стим не работает/Subscription via Steam does not work

@Exult 

Support cant see an email from the swtor email on the account , maybe try resending first and maybe also send from another email domain just be sure to include the swtor username so they can link it to your swtor account

Good afternoon. I paid for a subscription via steam and had the same problem. I wrote to the email [edit: email address removed] . but they told me that my EA account is not active. please help. 

SWTOR ID: lexama

I wrote in support on Dec 10, 2021, 08:13.
here is the answer

@EStreskylos 

You need to do the below , let me know when done and i can chase up the game time

You need to reset the password on the linked EA account that account has the persona lexa6311 (not EStreskylos your posting on now) that EA account uses a bigmir email 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Great, I restored the EA account (lexa6311) and the information on the official SWtor website was updated. What's next?

@EStreskylos 

Edit : gametime has been added

@proxos666
Hello. The subscription was not activated. Swotor name - xukkan

@mrmrganter 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Greetings. I have the same problem with steam subscription. Already sent an email with screenshots today. Here screenshot of the mail.

Hi, the subscription is not activated, screenshots of the letter to technical support.

SWTOR ID "ViktorMinichevv"

@mrmrganter 

You need to reset the password on the linked EA account that account has no persona (not MrMrGanter your posting with now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

When i checked they still didnt have an email from you, what you posted here on AHQ is not valid either

when you reset the password of the linked ea account , log into help.ea.com with that account and there is a ticket to upload the screenshots too

ea case number 98079428

@Killswitch_48_Ru 

Log into help.ea.com and there is a ticket  98080620 to upload the screenshots too , let me know when done

@minichevv2323 

Log into help.ea.com and there is a ticket  98081447 to upload the screenshots too , let me know when done

Hello. The subscription was not activated. Swotor name - xukkan

@Xukkan 

You should be sorted now , gametime has been added

I uploaded screenshots to the website help.ea.com . Number #98081447

@minichevv2323 

You should be all sorted now

@Killswitch_48_Ru 

Seems you need to redo and upload  the steam id screenshot , They need to be able to see the username in the top right as well due to the names not matching

so just upload an uncropped screenshot of the steam ID screen to that ticket and let me know when done

@Killswitch_48_Ru 

you should be all sorted now 

Hello! I have a problem, I bought a subscription through Steam, but it did not activate. Please help with this problem! I have submitted screenshots. I activated sub from swtor.com after and now i have subscriber. But i should have 2 month subscription.

Hello! I have a problem, I bought a subscription through Steam, but it did not activate. Please help with this problem! I have submitted screenshots. My nickname - lianteylilana