I can't log in to my account because it's blocked

I was kicked out of the server during the game, and when I restart the game, I get a message that says check your mail, but nothing has arrived. when I visit the site, it tells me that it is impossible to log in due to account blocking, despite the fact that it is possible to change the password without any problems, everything comes to the mail if this is a massive failure, then let us know, since not all players can contact support by phone number (after all, there are not four countries in the world and not four world languages), or give us options on how else to solve this