Use the steps below if the following applies to you:
- You misplaced a Physical Security Key
- Your Security Key stopped working for some reason
- You've lost or upgraded the mobile device with a security key attached to it
To remove your Security Key from your account:
- Go to www.swtor.com and log in
- Enter your display name and your password, leave Security Key blank and click on Log in.
- With an exisiting Security Key, you'll see a prompt to enter your Security Key Code. Below the code entry box, click on Lost your Security Key?
- Instructions will appear on how to remove your Security Key. After reading them, click on Request One-Time Password.
- We'll send you a One-Time Password to your SWTOR account’s registered email address.
- If you can’t find this email in your inbox after a few minutes, check your spam/junk folders in case your email client identified it as spam.
- Copy/paste or type the One-Time Password exactly into the requesting field in your browser.
- Once we accept the One-Time Password, you will need to confirm the removal of your Security Key.
- After confirming, an on-screen message will show that our system successfully removed the Security Key from your account.
- From here on, you will only need to use your display name and your password (and sometimes a One-Time Password) to log into the game and website.
If you want to re-add a security key to your account using a different mobile device, follow the To set up a Mobile Security key steps above.