Security Key Removal

Question

Hello all,I'm a returning player (2014 originally but last played in 2020) and am having trouble resetting my password. Every time I've tried it's failed and I assume it's because I have a Security Key attached so I need help removing it.Unfortunately having tried any/all codes on my Authy, nothing works as I've tried to reset my password. Inputting no security key whilst resetting my password gives me this error message: "Account security key, display name, or recovery code is invalid/expired." I know the display name and recovery code are not invalid/expired every time I've attempted.Regards,Oxea

proxos666 · Answer

@Oxea&nbsp;

you are best to call swtor support when the lines are open, they can remove the key to allow you to reset the password , as to remove the key yourself you need to know the password on the account&nbsp;https://answers.ea.com/t5/General-Discussion-Technical/INFO-SWTOR-Security-Key-Issues/m-p/4833445#M70854

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

proxos666 · Answer

@Oxea&nbsp;

UK and US line are the same line, some mobile plans offer free calls to them so worth checking&nbsp;As to timing they open around midnight qld time at present

oxea · Answer

@proxos666 Thanks for the timely response.As an Australian which phone support line would be best for me to contact?

oxea · Answer

@proxos666 Thank you for the info.Just to further prepare myself, do you know what info I need to provide or do, if anything?

proxos666 · Answer

@Oxea&nbsp;

it will just be normal details listed on the account i would imagine

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Security Key Removal

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