Server full of Permanent Banned/Harassers/Cheaters
Hello,
I have been playing this game for a few years now. I am playing on Satele Shan server. However, the server is full of people that have been permanent banned, and are now ban evading on different accounts. Some for wintrading in ranked, others for harrassment, and others for exploiting/cheating. I have been reporting some of them for over a year now, and no action has been taken. It feels like Bioware is completely ignoring their own Terms of Service:
1- Register an alternate account for the purpose of disobeying the rules to avoid punishment of your main account. Alternate accounts created for this purpose will receive permanent bans.
2- Register an alternate account to post when your main account is banned. These alternate accounts will be permanently suspended and may necessitate other moderation actions
It is really sad to see the state of this game right now. Even Chris, a dev who is in theorycrafter discord, when he was asked on why ranked wasnt part of Galactic Seasons, said this, and I quote:
"With as much wintrading and throwing going on in SR and GR, I would rather not give that choice to players as a means to get things like CC's with real value (...)". And about the bans, he said the following phrase: "I couldn't tell you. I am not on the Terms of Service team, nor the Customer Experience team. I don't have access to player accounts, nor do I want that sort of access. I'm on the development side. While I have a vested interest in protecting the player experience in-game, for things like cheating that means making sure reporting mechanisms are functioning, the right people are getting the right info, and we're doing whatever we can game-side to detect and report automatically. I don't do investigations nor enforcement, nor do I want to. There is a separation between teams to protect both sides. Make sense? "
A dev openly recognizing that the cheating is literally out of control, and that is the reason that ranked is not being included on Galactic Seasons. As I said, many people have been reporting permanent banned players that came back after bans in new accounts and are doing exactly the same thing that they were banned for. The whole server knows who this people are, devs also know, since I personally have been sending reports about cheating/wintrading/harassing, and specifically said that they are permanent banned persons for about a year now, and NO ACTION HAS BEEN TAKEN AT ALL.
Bioware also included a legacy ignore feature, which allows you to do that, which is fine, but knowing the legacy name of the person you are ignoring. So lets say someone is harassing you, and you want to be invisible for them, you rename your legacy and characters, and he will legacy ignore you again and know exactly who you are, and he will be able to keep harassing in a new account after he gets banned.
I really want an explanation on this, since customer service/devs lack of communication/actions is making lot of people just unsuscribe.