Solved
Spent cartel coins, did nothing.
Used cartel coins to buy character races but they are still locked. Do I absolutely have to subscribe to do anything?! I paid 4.99 to make a "purchase" required to activate spending cartel coins and...
Did you claim the item from the cartel market , once claimed that item goes into the inventory of the character claiming, that item then needs to be used to unlock the species on the account.
video on species unlock if you need it https://www.youtube.com/watch?v=52bLhXao_LY
