support confirmed your email is in the queue for an agent , just need to wait for their reply now
Support said gametime was added yesterday so that is good to hear
if not done yet be sure to cancel the steam subscription in your steam account , it can be repurchased once this gametime ends
comprei assinatura pelo steam e não foi aplicada. Gostaria muito de receber o que paguei.
Nome do usuário do Swtor:Jonatasandrade
I've also run into the exact same issue, with phone lines being unavailable to assist during my free hours outside of work. I've sent an email to "[edit: email address removed]" and am unsure if my issue will be resolved as my email exceeds the 4mb limit outlined in your previous replies when attaching the screenshots of the requested pages. Please assist as you can. Swtor username: abirchby
Support have your steam email but cant add gametime due to an account issue
Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
The linked EA account was created at the same time as the swtor account was created , and will likely use the email address used on account creation ( this is most likely the case unless you have changed the email on the EA account previously)
If you have access to the email address used to "create" the swtor account , then use this link to reset the password on the linked EA account and then login on that account to get it restored.
Let me know if you think you have sorted the account and i can recheck the account
if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you
Eu já tinha alterado o e-mail essa semana na conta EA
Hello!
I also have this issue. I have sent the email as described in your first reply post with the needed screenshots.
Do we know why this issue happens or are they looking into why it happens?
Thank you!
Swtor recommend you call them when the lines are open , they have your email however cant add the gametime until an account issue is sorted
The linked EA account has got wiped data, and the ea mail has since been used on a different EA account, so easiest is to call to get this fixed
Swtor username Drinch
I got a sub through steam. unlinked my account and relinked. still did not work. verified files. and sent screenshots from my swtor email to support.
I also bought a 90 subscription on steam and it hasn't changed me to a sub in game
Swtor name is ABAPICKLE
steam id is abapickle1
I have sent the email as you described with proof of purchase
Support said they received an email from you but no screenshots attached, so resend per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message and let me know when sent , i can check it arrives ok
Now Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
The linked EA account was created at the same time as the swtor account was created , and will likely use the email address used on account creation ( this is most likely the case unless you have changed the email on the EA account previously)
If you have access to the email address used to "create" the swtor account , then use this link ( support suggest using your icloud email )to reset the password on the linked EA account and then login on that account to get it restored.
Let me know if you think you have sorted the account and i can recheck the account
if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you
ok support have your email however they cant add gametime due to an issue with the swtor account
Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
The linked EA account was created at the same time as the swtor account was created , and used the email address used on account creation
unfortunately you have used the swtor email on another ea account, so it needs to be removed from the ea account it is on presently and it can be used in , then use this link to reset the password on the linked EA account and then login on that account to get it restored.
(it is similar to restoring an account in https://help.ea.com/en-us/help/account/close-ea-account
If you want to regain access to your account once we’ve deleted it, you may be able to reset the password to get back in. You’ll only be able to do this if you haven’t already created another EA Account using the same email address that was on the account when it was deleted.
If you’ve already made a new account, you can change the email address on that account to reset the password for the deleted one.
Let me know if you think you have sorted the account and i can recheck the account
if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you
So you're saying that the email I am using for swtor needs to be removed from the EA account I am using, and then I need to link another one?
Yes you need to remove the swtor email from that ea account and use a different email on that ea account
then you can try using the swtor email to restore the linked ea account that used the swtor email originally via then use this link
I have changed the email on my EA account and also updated the password now
so you have managed to log into the ea account with your swtor email now ?
I changed the email on the EA account that had the swtor email, changed the password on that account from the link.
Am I supposed to change the email on the EA account back to the swtor email? I am sorry I am very confused and I know it is me I'm just lost
You need to restore an ea account that used the swtor email , now you are not using it on the other ea account , insert the swtor email address in the password reset link now it should restore the original ea account linked to your swtor account via then use this link
when I use that link and put in the the email my swtor uses, it is saying the EA account doesn't exist
Try again in about 3 hrs per
Otherwise you will need to call swtor support on Monday when the lines are open , they can get this sorted for you
i am clarifying something with support regarding the emails used , will update in a bit
Need to ask a few things generically
1. Have you used the same gmail email address as used on the swtor account since the account was created
2. support are still saying that gmail is being used on another EA/Origin account did you remove that email from the EA/Origin account presently it is used on and replace it with another email address ?
I think I figured out what you were saying previously. When I made my Swtor account back in 2014 it made an EA account. This account at the time was not being used for a long time and got wiped. Later I made another EA account with the same email account. So I needed to change the email on my current EA account and then try to restore the original EA account that was linked to my swtor email. I changed the EA account email that I currently use to a hotmail email. The swtor is still set to the gmail
Yes , next is to use the swtor gmail in then use this link
