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StandUpGamer14's avatar
StandUpGamer14
3 years ago
Solved

Steam subscription not working 2023

Hi, I purchased a 60 Day Game Time subscription for SWTOR through Steam. When I loaded up the game it still says I am a free-to-play player. My SWTOR account name is Endygaming. My Steam account was...
  • proxos666's avatar
    proxos666
    3 years ago

    @StandUpGamer14 

    Support have your steam email however cant add the gametime until the below is done 

    To fix the account You need to reset the password on the linked EA account that account uses the same email as on your swtor account 

    use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    let me know when done and i can chase up again for you

proxos666's avatar
proxos666
Hero+
3 years ago

@StandUpGamer14 

Support have your steam email however cant add the gametime until the below is done 

To fix the account You need to reset the password on the linked EA account that account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

let me know when done and i can chase up again for you

StandUpGamer14's avatar
StandUpGamer14
3 years ago

I followed the link and reset the password for the EA account that uses the same email as my SWTOR account, [edit: email address removed]. I then logged into that email on the EA website. Is that all that needs to be done? Also the email that is connected to my Steam account is a different email than the one I use for my SWTOR account, would that effect anything? If it is would changing the emails associated resolve the issue?

Thanks

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