Stuck On Loading Screen
I played SWTOR Friday morning (11/01/2024), but the game got stuck on the loading screen when I went to play Friday afternoon. A couple of times the game went to the server selection screen, but I go...
Forum Discussion
@Texman81
That error can be caused by the antivirus/firewall blocking and also a net issue , restarting router/modem is also worthwhile as it may just be a range of IP addresses
VPN could be a workaround
Example thread - https://answers.ea.com/t5/General-Discussion-Technical/Can-t-connect-to-any-servers/m-p/13347291/highlight/true#M106596
even in this old thread standard troubleshooting as in that case support had no issue logging into that account from elsewhere with that error
Most iphones for example you can use personel hotspot for example, same for android, you just need to ensure the mobile is not using the home wifi when testing
I installed SWTOR from steam, but the loading screen still gets stuck. I see the little wheel on the bottom right spinning. I have waited 3-10 minutes at times to see if the game gets past the loading screen. If I get to the server select screen, I click on the Star Forge server, the server attempts to login, then after 15-25 seconds I get "A connection error has occurred" error.
I have verified the files after installation.
I have changed to screen resolution (%localappdata%\swtor\swtor\settings)
I exit Steam, the relaunch Steam, click play, login, press play, stuck loading screen.
I don't have SWTOR installed on other computers.
I'm not able to tether from the mobile phone data because the mobile phone account is not set up for tethering.
I have done all that I can to play the game, nothing fixes the game to where I can play.
I get tired of reading the forums for a solution.
I started playing SWTOR again 11/2023, but I haven't had any issues playing game until 5 days ago.
I got a reply back from customer support, they are not able to do anything else for me at this point. I have done a internet speed test: 24MHz per second. That is the speed we are set up for.
I want to play the game, but I'm having an issue that I don't know how to fix. A lot of people in the forums were having the same problem I'm having.Patch 7.4 gave people stuck loading screen issues.
@Texman81
Swtor Support did confirm that your accounts can be access ok over the internet from their location
To narrow down if it is related to that computer , or your home internet, take that computer to a friends house connect to their wifi and see if you can login ok
edit: can you also provide a dxdiag per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799 to get an idea of that systemHere is the Dxdiag.
I enabled the AMD SmartShift Eco from the AMD Adrenaline control panel which uses the integrated graphics while laptop is unplugged. The loading screen still gets stuck. Usually when I press play, I see the loading screen for 5 seconds, then I select the character I want to play. I haven't been able to play for 5 days. I don't know if something is blocking the game from playing. I don't have internet issues. 25MHz is what we have set up from the ISP. We can upgrade to 50MHz if we want. I want to get a WIFI booster to see if a booster can speed loading times.
The reason why I'm not able to connect to the SWTOR servers is because the ISP we use shut their business down 10/28/2024. We are getting Frontier Internet installed Saturday 11/16. I can play SWTOR again. 🙂
