I enabled the AMD SmartShift Eco from the AMD Adrenaline control panel which uses the integrated graphics while laptop is unplugged. The loading screen still gets stuck. Usually when I press play, I see the loading screen for 5 seconds, then I select the character I want to play. I haven't been able to play for 5 days. I don't know if something is blocking the game from playing. I don't have internet issues. 25MHz is what we have set up from the ISP. We can upgrade to 50MHz if we want. I want to get a WIFI booster to see if a booster can speed loading times.