Forum Discussion

xakep09061224's avatar
xakep09061224
Seasoned Newcomer
3 months ago

Subject: Stolen or Hacked SWTOR Account

I can't log in to my SWTOR account at https://signin.swtor.com — I’m no longer receiving one-time passwords.
My character name is Melianoras, and the account was originally linked to the email [edit: email address removed].

I recently discovered that this email was compromised on a third-party website, but I have now recovered access to it.
However, I am still not receiving the one-time password emails, so it's likely that my SWTOR account email has been changed.

The last time I logged in was approximately a year and a half ago.
Is it possible to recover my account?

Thank you in advance for your help.
Best regards

5 Replies

  • xakep09061224's avatar
    xakep09061224
    Seasoned Newcomer
    3 months ago

    Hello, unfortunately, I’m unable to make phone calls to these countries, and I also don’t speak English well in conversation

    Is there seriously no other solution?

  • That is the only way to recover the account, if you provide the swtor displayname , can arrange for the account to be locked so no one has access to it until ownership is proven

  • xakep09061224's avatar
    xakep09061224
    Seasoned Newcomer
    3 months ago

    Melianora, Melionora, Melianoras  

    This is the only thing I remember. Unfortunately, I’m from Ukraine — we don’t have the possibility to call your support lines. I don’t speak English and I'm using a translator.

    So go ahead and lock the account, since I can’t get it back anyway. I won’t be calling, so I guess I won’t be playing your games anymore.

    Terrible recovery system — you could at least verify it by location, for crying out loud.

  • proxos666's avatar
    proxos666
    Hero+
    3 months ago

    Account has now been locked, to get the account unlocked will require phoning, someone can talk on your behalf if needed

    support also mentioned their is no suspicious activity on the account that they can see

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