As the title says, i have subbed to the game on steam, and 2 days ago my subscription was renewed automatically but i did not get the 600 cartel coins on my account, nor did i get the 100 cartel coins for having the secturity key. Why is this happening? shouldnt it be added automatically? please give me my coins, i am paying for the stuff and i deserve to get it.
the subscription coins can be up to 72 hrs from when you last received them so need to check the coin ledger , also the security coins and sub coins can be on different dates , depends on when you attached the security key
you can send an email to support@swtor.com if it has been longer then 30days + 72 hrs since you last received coins
yeah nah mate its been 2 days since the sub was renewed and the ledger has no mention either IT or the 100 SC coins. nothing at all.
You can also do a ingame ticket just dont do one as a bug report
cheers lad, ill do that. just a slight problem.
HOW? do i do that?
If you're a Subscriber and you need in-game support, create a ticket in-game:
My sub isn't active either. I sent an email do.. i need to do anything else?
DN: Malice_Death
I have flagged to check the account , however the response will be Tuesday due to a public holiday for support
ensure the email was per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
the English phone lines will be open on Monday if you prefer to check https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
I have a problem with the subscription purchase, I enter the payment method, I check the terms of sale and the "pay now" option is not available, I have already updated the page, I have already changed the method and the problem continues.
how can I solve
Given your persona name , see https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus
have flagged to doublecheck
edit: ok Portugal , will need your swtor account name to check the swtor account for issues
Support said they cant see an email from you , resend initially using the email address you have used on the swtor account per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
let me know when sent and i can recheck if they see an email
