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Can you confirm your account shows as subscriber ? , this is a workaround still but you should be seen as a sub now.
I subscribed last week, tried reinstalling, logging in and out, but still says im only preferred.
Money came out of my bank account and everything.
username: mvoto
Hello! My display name is Deejnis.
I purchased a 60-day non-recurring subscription on the 29th of april 2020, yet I did not receive any confirmation.
There is no subscription status in-game, nor on my swtor web account.
I used Sofort (Ingenico/Global Collect) as a payment option and I believe that something went wrong at the confirmation part on their end, so I contacted their support team.
They told me that the payment went through to EA, so that I should contact EA/SWTOR support.
I did not get the option to create a ticket in-game because i still have free-to-play status, so I had to send a mail to swtor support.
I provided all my details, as well as any reference number, but as of today, I still did not receive any reply or solution.
The issue is the payment you have made hasnt cleared , the sub cant be activated until then, if it takes more then a week for the transfer to complete best to raise the issue with the bank
@proxos666But i think it HAS cleared, otherwise it wouldn't have gone to Sofort and then to EA. Sofort is not a bank. It is a payment option that instantly deals with transactions. They said the payment went through from them to EA. Anyways I appreciate your helpfulness 🙂 Thanks :D
Purchased a subscription, and was billed for it. Upon logging back in and relaunching I am still in preferred status, please help. Username is: MarkiSans
I bought the 30 day subscription plan, my card was charged, but I haven't received any of the bonuses. It says I have 29 days left on my subscription, but it's not showing up in game. Name is IShidnFard
