This thread is now closed please post in https://answers.ea.com/t5/Technical-Issues/Subscription-Issues-2021-not-steam-purchases-bought-from-swtor/m-p/9913377
Username: iloveanimeskate (anyway to change that btw? lol)
I tried to subscribe to the monthly service and it keeps giving me an error. Any way around this or am I just set to wait it out? I don't believe I got charged.
Double check.
I was charged on my Paypal and my credit card
I thought the error must be something I did wrong.
Now I have over 60 in payment and no subscription.
Now allowing f2p players to submit tickets on this is ridiculous. I understand being shorter staffed, but at minimum have the infrastructure to make sure you don't take people's money and not give them a service.
Attempted to purchase a one-time membership for 60 days as the 30 day recurring wasn't processing. The one-time took my 30 dollars and didn't give me the subscription. Contacted CS.
Did you contact them by email? I heard it takes 10 days.
I have changed my passwords and verified my email address on both SW:TOR and the EA/Origin sites; cleared browser caches and cookies on three different browsers on two different computers and still keep getting the same "Maintenance" pages and messaging. As I am not currently a subscriber, I cannot enter a ticket in game (and who made that decision, since that's apparently the only way to enter a ticket?) and it's been almost a week for me (and longer for others, I understand). I've been playing this game since 2012 (not straight through but with a few years' break) and would like to keep playing with my characters and not as preferred. Whatever changes I need to make, I've done and still cannot get this issue to resolve. This is not good business - making it impossible to give a company money. I would like to get this resolved and get the subscription up please. What do I need to do now? user name is bjamilkowski
Thanks.
(One idea that occurs to me is to cancel and delete the ea account, then re-create it. )
Just because the swtor and ea account you have set with the same email doesnt mean they are linked as mentioned in https://answers.ea.com/t5/Technical-Issues/Important-information-about-your-EA-SWTOR-account/m-p/9032550#M56299
and in your case the deactivated EA account, Swtor CS have informed is using a different email to the swtor account, if you have emailed support@swtor.com they will be able to provide that to you so you can approach EA support and reset the password.
emailing support@swtor.com is the same as creating a ticket ingame,
