I will have a response tomorrow, hopefully it isnt due to the deleted ea account - see https://help.ea.com/en-us/help/account/close-ea-account/
seems it will be monday before i can get a response, calling will be the only way to get an answer quicker
i forgot yesterday was friday , support arent here on the weekend at present
Thank you for your advice. I called today and got right through. My issue was resolved in just a few minutes.
I hope you all have a great 2021!
Support said the last purchase attempt for the account Aerya was back in 2019 , how was the purchase made ? was that on swtor.com ? you may need to call swtor support when the lines open to see if they can locate the purchase
if it was a steam purchase follow the sticky though https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
