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proxos666's avatar
proxos666
Hero+
5 years ago

Subscription Issues 2021 (not steam purchases) bought from swtor.com

This post is for subscription issues bought from swtor.com Please provide your swtor username when posting. If you bought from steam please follow the sticky - https://answers.ea.com/t5/Technic...
sandwichartista's avatar
sandwichartista
5 years ago

Same situation for me. So frustrating.

    • proxos666's avatar
      proxos666
      Hero+
      5 years ago

      @sandwichartista 

      You need to reset the password on the linked EA account that account has the persona slyprofits (not sandwichartista) that EA account uses a yahoo email

      use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

      for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

      support said there is also an email in the queue for a steam purchase, the above account password needs to be reset to add the game time

      • sandwichartista's avatar
        sandwichartista
        5 years ago
        @proxos666 Yes that helped! I’m able to see the subscription payment page now. Still not seeing the steam game time? I see there is an option to add a game time code, is that something I could pull from my steam purchase?

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