You need to reset the password on the linked EA account that account has the persona danmostbadassnam (not frootloopcoup) that EA account uses the same gmail email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
as to the steam purchase follow the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
and after you fix the account per above if the codes still dont work include the codes in the email
edit - support have refunded one purchase and the other is queued to be refunded when it closes in the system
Hi, I just tried all morning to buy a subscription or gametime, which neither worked. I was receiving "an error as occured" message each time. Tried with paypal and my mastercard.
A couple of minutes later I received a paypal charge for the game-time I tried to buy (Invoice #1004662891361) AND a charge pending on my mastercard for the gametime (#1004663691361).
First, I only wanted one of the charges to go through, clearly not two of them.
Second, I didn't get the gametime yet and it's been nearly an hour. So I got two charges and no gametime, which sucks.
Contacting the support is a nightmare cause there's nearly none (Other than calling which is a nightmare in Canada)
Hope you can help me.
Thanks in advance
Username : Allardson
Hi. My sub ends today and i want to buy non-recurring 2 month subscribtion, as i did before. Payment method - Yandex Money, there enough money to buy sub. But when i click continue - get error. About 10 invoices, last - 1003999505256. Also i try to pay with credit card directly, invoice 1003998705256. Nothing happens, just "An error occurred while processing your request. If you canceled your purchase at the third party payment website, this error is expected. Code: NU1010". I reset password on EA, switch 3 browsers, and no effect. Please help me with this problem, let me sub and undo odd sub invoices.
Username: Iolis
Support said you will need to call them, and to stop trying to purchase the subscription until you have called.
And where i must call? 8442081969890 not available, and i absolute don't want spend money for international phone call. It will cost me about half my subscribe payment because i so-so read/write, but almost not understand english aurally. Where i may wrote e-mail or associate in chat? I can't even send ingame ticket, because to do it i must be subscriber, but i not subscriber because i can't buy my damn sub. 3 time before was absolute no problem with buying sub with Ya-money, what happens now?
Support have added 60 days , and when/if the other transaction closes it will be refunded
The mastercard transaction will be refunded , there can be a delay as they need to wait for that transaction to say closed in their system, so it has been added to the refund queue
