Hi, I just tried all morning to buy a subscription or gametime, which neither worked. I was receiving "an error as occured" message each time. Tried with paypal and my mastercard.
A couple of minutes later I received a paypal charge for the game-time I tried to buy (Invoice #1004662891361) AND a charge pending on my mastercard for the gametime (#1004663691361).
First, I only wanted one of the charges to go through, clearly not two of them.
Second, I didn't get the gametime yet and it's been nearly an hour. So I got two charges and no gametime, which sucks.
Contacting the support is a nightmare cause there's nearly none (Other than calling which is a nightmare in Canada)
Hope you can help me.
Thanks in advance
Username : Allardson
Support have added 60 days , and when/if the other transaction closes it will be refunded
The mastercard transaction will be refunded , there can be a delay as they need to wait for that transaction to say closed in their system, so it has been added to the refund queue
have flagged , however it will be monday before i have a response.
most common issue is the linked ea account needs a password reset , if you put any emails used on your swtor account into the below link and reset the password , one of them may be correct
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword
once you do that it is best to use incognito mode on chrome to be sure the browser cache and cookies arent caching the maint page
if you get it resolved let me know and i will remove the flag to support
